At Dreamland Castle, we are committed to providing an exceptional customer experience. If your purchase does not meet your expectations, we’re here to help. Please review our comprehensive refund policy for details.

Eligibility for Refunds

We accept refund requests under the following conditions:

The item or service was purchased directly from Dreamland castle.

Requests are made within 14 days of purchase or delivery.

The product is returned in its original condition, including packaging, accessories, and documentation, unless the issue is due to a defect or damage caused during shipping.

Refund Request Process

 To initiate a refund, follow these steps:

 Contact Support: Reach out to us at dlcastleofficial@gmail.com with your order number, receipt, and reason for the refund.

Return Instructions: If a return is required, our team will provide shipping instructions, including the return address.

Inspection & Approval: Once we receive and assess the item, you’ll be notified about the refund approval status within 2 business days.

 

Refund Methods

 Approved refunds will be issued via the original payment method.

Processing times may vary by financial institution but typically range between 4 business days.

 Shipping Fees & Costs

 Original shipping fees are non-refundable.

For returns, customers are responsible for shipping costs unless the return is due to a defect or our error.

 Damaged, Defective, or Incorrect Items

 If you receive a damaged, defective, or incorrect item, notify us within 2 days of receipt. We will prioritize a replacement or full refund at no cost to you, including shipping fees.

Exchanges

 Exchanges are available for eligible items in stock. Contact our support team to initiate an exchange, and we’ll guide you through the process.

Additional Notes

 Refunds may be denied for returned items showing signs of use, damage, or missing components unless they are defective or damaged during shipping.

For questions about your specific case, our support team is always ready to assist.

 

Contact Us

 For any inquiries or assistance regarding refunds, reach out to us:

 Email: dlcastleofficial@gmail.com

Phone: +393271973782

Business Hours: 24h