At Dreamland Castle, we believe in the quality of our products and the satisfaction of our customers. To give you confidence in shopping with us, we offer a straightforward money-back guarantee.

Eligibility for Money-Back Guarantee

 The money-back guarantee applies to products purchased directly from Dreamland Castle.

Requests must be made within 14 Days of purchase or delivery.

Items must be returned in their original condition, including packaging, accessories, and tags, unless the issue involves a defect or damage caused during shipping.

 

Conditions for Refund

 We will issue a full refund under the following circumstances:

The product did not match its description or specifications.

The item arrived defective, damaged, or incomplete.

You are not satisfied with the quality of the product for legitimate reasons.

 

Exclusions:

Products marked “final sale” or “non-refundable.”

Gift cards, customized products, or perishable items (if applicable).

 

How to Request a Refund

To initiate a money-back request, follow these steps:

Contact Us: Email dlcastleofficial@gmail.com or call +393271973782 within 14 Days of purchase or receipt. Provide your order number and a brief explanation of the issue.

Return Authorization: Our team will provide return instructions, including the return shipping address.

Return the Item: Send the item back using a trackable shipping method. [If applicable: Customers are responsible for return shipping costs unless the product was defective or damaged.

 

Refund Processing

 Once the returned item is received and inspected, we will notify you of the refund approval status.

Approved refunds will be processed within10 business days. Refunds will be issued to the original payment method.

Shipping Costs

 Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong item sent, defective product).

[If applicable: We may provide a prepaid return shipping label for eligible cases.]

 

Exceptional Cases

If you experience an issue that doesn’t fall under our standard refund policy, please reach out. We aim to resolve your concerns promptly and fairly.

 

Contact Us

 If you have any questions or need assistance, our customer care team is here to help:

Email: dlcastleofficial@gmail.com

Phone: +393271973782

Business Hours: 24h